1. Pending requests
A business may cancel a pending or open request through its sponsorship dashboard. Cancellation prevents team acceptance. No refund is involved because no payment occurred.
2. Accepted but unpaid
Contact the team promptly through Sponora. Sponora may mark the sponsorship canceled when both parties agree or records establish that payment was not completed and the offer expired.
3. Paid sponsorships
A paid sponsorship cannot be canceled unilaterally through the platform. The parties should agree in writing about cancellation, benefits already delivered, substitutes, and any refund. Refunds follow the Refund Policy and any separate sponsorship agreement.
4. Team inability to perform
If a team cancels an event, season, program, or benefit, it should promptly notify the business and offer a reasonable reschedule, substitute, credit, or proportional refund. Repeated noncommunication or nonperformance may lead to account review.
5. Business cancellation
If a business ends a paid sponsorship for reasons unrelated to team nonperformance, amounts paid are generally nonrefundable unless the team agrees or law requires otherwise. Removing future promotional content does not undo delivered benefits.
6. Account termination
Account suspension or termination does not automatically remove outstanding sponsorship, payment, refund, reporting, or recordkeeping duties. Sponora may restrict activity or funds for fraud, safety, law, payment disputes, or material violations.
7. Notice and records
Use Sponora messages and retain agreements, benefit records, changes, and communications. For help, email info@sponora.com with the business, team, sponsorship reference, requested date, and reason.
8. No automatic renewal
An individual sponsorship payment is not currently an automatically renewing consumer subscription. A renewal requires a new agreement unless the parties expressly agree otherwise in writing.
Contact
Questions may be sent to info@sponora.com.